Returns & Exchanges
At Pure Fiji, we want you to be completely satisfied with your island-inspired beauty products. If you are not entirely happy with your purchase, we offer a 30-day return policy for items in their original, unopened condition.
Initiate Your Request
Contact our customer service team within 30 days of receipt to provide your order number and the reason for your return.
Secure the Packaging
Place the unused items in their original packaging, ensuring they are securely packed to prevent damage during transit.
Ship the Item
Affix the provided return label to your package and drop it off at any authorized shipping location; please keep your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned products, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing