Frequently Asked Questions
Everything you need to know about our island-inspired beauty care.
Are Pure Fiji products made with natural ingredients?
Yes, our products are crafted using wild-harvested cold-pressed organic oils, including coconut, dilo, macadamia, and sikeci, along with botanical extracts from the pristine Fiji islands.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually arriving within 7-14 business days.
Is Pure Fiji a cruelty-free brand?
Absolutely. We are committed to ethical beauty and do not test any of our products or ingredients on animals.
What is your return policy?
If you are not completely satisfied with your purchase, you may return unopened items within 30 days of delivery for a full refund or exchange.
Are your products safe for sensitive skin?
While our products are formulated with gentle, natural ingredients, we recommend checking the specific ingredient list for each product or performing a patch test if you have highly sensitive skin.
Can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.